Frequently Asked Questions

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FAQs - Taxi Services

Frequently Asked Questions

What services does your taxi company offer? +

We offer a variety of services, including local taxi rides, airport transfers, outstation cabs, and student transfer services. Additionally, we specialize in corporate bookings and student transportation, providing services such as escort service and unaccompanied minor assistance. For example, we offer escort services for students traveling alone and unaccompanied minor assistance for children flying solo, ensuring their safe transfer from Hanover to airline staff.

How can I book a taxi? +

You can book a taxi through our website, mobile app, or by calling our customer service number.

What happens next after I book? +

Welcome to Tranzitt! You've successfully booked your trip, and now you might be wondering, "What happens next?" Let us walk you through the seamless process of our taxi service, ensuring your journey is smooth and hassle-free.

1. Confirmation and Driver Details
Once your booking is confirmed, you'll receive a detailed SMS and email with your driver's information two hours before your scheduled pick-up time. Additionally, we will WhatsApp you the driver details six hours before your pick-up. This message will include your driver’s name, contact number, and vehicle details, providing you with peace of mind and ensuring a secure ride.

2. Driver Arrival Notification
An additional SMS will be sent to you once your driver has arrived at the pickup location. This ensures you're informed every step of the way, reducing any wait time or confusion about your driver's arrival.

3. Direct Communication with Your Driver
Should you encounter any issues or have specific instructions, you can directly call your driver. This direct line of communication allows for any last-minute adjustments or clarifications, ensuring a smooth and personalized experience.

Airport Pick-Up Procedures
If your journey involves an airport pick-up, we have a streamlined process to cater to your needs efficiently:

Meeting Your Driver at the Airport
Your driver will meet you inside the airport terminal’s arrival hall, holding a sign with your name for easy identification. We include one hour of waiting time from your flight’s arrival in the price, giving you ample time to clear customs and collect your luggage. Should your arrival be delayed beyond this period, a waiting charge of 30 pence per minute will apply.

Monitoring Flight Schedules
We actively monitor your flight to adjust your pickup time in case of delays or early arrivals. This proactive approach ensures that your driver is always on time, regardless of changes to your flight schedule.

Post-Landing Pick-Ups
For bookings made specifically after one hour from your flight’s landing time, we offer a free waiting period of up to 15 minutes. Beyond this, a waiting charge of 30 pence per minute will apply.

24/7 Customer Support
At Nizetrip Tranzitt, we are dedicated to providing exceptional customer service around the clock. Our support team is available 24/7 to assist you via phone at +44 203 950 8070 or through WhatsApp chat at +44 7903 139301. Whether you have queries, need assistance, or want to make changes to your booking, our team is here to help.

Why Choose Nizetrip Taxi?

  • Fixed Prices with No Hidden Charges: Our transparent pricing model ensures you know exactly what you're paying, with no surprise fees.
  • Free Meet and Greet: Enjoy a complimentary meet and greet service with on-time pick-up guaranteed.
  • Professional Drivers: Our drivers are trained professionals, providing a safe and secure journey.

Thank you for choosing Nizetrip Taxi for your travel needs. We are committed to making your experience seamless and enjoyable from start to finish. For any further information or to book your next trip, visit our website or contact our 24/7 customer service team. Safe travels!

Can I cancel or modify my booking? +

Certainly! You can cancel or modify your booking by contacting us via email at bookings@tranzitt.com. Please take note of our cancellation policy:

Cancelling a ride before 24 hours of the scheduled start time will incur a charge of 3% of the ride fare.

Cancelling a ride between 24 and 6 hours from the ride start time will result in a charge of 50% of the ride fare.

No refund will be issued for cancellations made within 6 hours of the ride start time.

What safety measures do you have in place? +

All our drivers are licensed Additionally, their cars undergo a valid MOT (Ministry of Transport) to ensure safety and compliance.

Can I request multiple stops during my journey? +

Yes, you can request multiple stops during your journey. Please inform us (via email) in advance, and additional charges may apply depending on the distance and duration of the stops

Can I book a taxi for someone else? +

Yes, you can book a taxi for someone else. Please provide the passenger's contact details and any specific instructions when making the booking.

Do you provide a meet and greet service at the airport? +

Yes, we do. Your driver will meet you inside the airport terminal’s arrival hall, holding a sign with your name for easy identification. We include one hour of waiting time from your flight’s arrival in the price, giving you ample time to clear customs and collect your luggage. Should your arrival be delayed beyond this period, a waiting charge of 30 pence per minute will apply.

What happens if my flight is delayed? +

We monitor your flight and adjust your pickup time accordingly in case of delays or early arrivals. This ensures that your driver will be there to meet you when your flight lands, without any additional hassle for you.

Do you offer corporate accounts? +

Yes, we offer corporate accounts with monthly billing options. Please contact us (bookings@tranzitt.com)for more details.

Do you offer tours or sightseeing services? +

Yes, we offer customized tours and sightseeing services. Please contact us at bookings@tranzitt.com to plan your itinerary.

Do you provide long-distance taxi services? +

Yes, we offer long-distance taxi services. Please contact us for a quote and to make arrangements.

What types of vehicles do you have? +

We have a variety of vehicles, including:

Sedans (3passengers X 3 Bags)

Minivans (7 Passengers X 7 Bags)

MPV (5Passengers X 5Bags)

Luxury cars (2 Passengers X 2Bags)

8 Seater (8 Passengers X 8 Bags)

You can choose the type of vehicle during the booking process.

Do you provide cabs only for airport pickups? +

No, we provide cabs for various services, including long-distance rides, port transfers, and airport transfers.

When scheduling an airport pickup, should I specify the pickup time, arrival time, or add an extra hour? +

It's a tricky question because passport control can take around 50 minutes for international arrivals, but sometimes longer. We include one hour of free waiting time from your flight's landing time. Our suggestion is to schedule your pickup for 60 minutes after the landing time to account for possible delays at passport control and baggage claim.

What is the duration of your free waiting time? +

For airport pickups, we provide 60 minutes of free waiting time from your flight's landing time.

For other A to B pickups, we offer 15 minutes of free waiting time.

Is your fare inclusive of all charges, or are there any hidden charges? +

Our fare is all-inclusive with no hidden charges at all. However, if there is additional waiting time involved beyond the free waiting period, extra charges will apply.

Do you offer taxi / cab services for the Glastonbury festival? +

Yes, we do. We provide various options from sedans to minivans and 8-seaters, accommodating groups with multiple drop-offs. We offer pickup services from your home to Glastonbury and back.

How far in advance should I book my taxi? +

We recommend booking your taxi at least 24 hours in advance to ensure availability.

Are your drivers licensed and insured? +

Yes, all our drivers are fully licensed and insured to provide taxi services.

Can I request a specific driver? +

While we cannot guarantee specific drivers, we will do our best to accommodate your preferences if you make a request.

What should I do if my driver is late? +

If your driver is late, please contact your driver directly. If you are unable to reach your driver, contact our customer service for assistance. We will provide an update on your driver's location and estimated arrival time.

Do you offer pet-friendly taxis? +

Yes, we offer pet-friendly taxis. Please inform us at the time of booking if you will be traveling with a pet.

What is your policy on tipping? +

Tipping is optional and appreciated. You can tip your driver in cash.

Can I request a non-smoking vehicle? +

Yes, all our vehicles are non-smoking to ensure a comfortable ride for all passengers.

Can I book a taxi for a group? +

Yes, we offer larger vehicles such as minivans and minibuses for group bookings. Please specify the number of passengers by emailing us at bookings@nizetrip.com, and we will tailor a solution to meet your needs.

How do I know my driver is legitimate? +

All our drivers are vetted, licensed, and carry identification. You will also receive the driver’s details before your ride.

What is your policy on privacy and data security? +

We take privacy and data security seriously. Your personal information is protected and used only for booking and service purposes. We are registered with the Information Commissioner's Office (ICO) to ensure compliance with data protection regulations.

Do you provide transportation for unaccompanied minors? +

Absolutely. Please notify us at the time of booking and furnish all necessary details to ensure their safety. We have extensive experience working with numerous private boarding schools.

Do you provide child car seats or booster seats? +

Yes, we do provide child car seats or booster seats upon request. Please note that this service may incur an extra charge and is subject to availability. We recommend requesting this service in advance to ensure we can accommodate your needs.

How do I contact customer support? +

You can reach our customer support team through the following methods:

Email: Send your inquiries to bookings@tranzitt.com.

Phone: Call us at +44 203 950 8070

WhatsApp: Chat with us on WhatsApp at +44 7903 139301

Are your services available 24/7? +

Yes, our services are available 24/7

What should I do if I leave something in the taxi? +

If you leave something in the taxi, please call us or email us as soon as you realize the item is missing. Our team will arrange a method for you to collect the lost item. You can either collect it from our office, or the driver can bring it back to you, which may incur a cost.

Can I set up recurring bookings for regular travel? +

Yes, you can set up recurring bookings for regular travel. Please contact us via email at bookings@tranzitt.com to arrange this service.

Do you provide ride-sharing? +

No, we do not provide ride-sharing services.

How can I get a fare estimate for my trip? +

Enter Trip Details: Input your pickup location, destination, date, time, number of passengers, and the number of bags you'll be carrying.

Click 'Get Quote': After entering your trip details, click on the 'Get Quote' button.

Instant Quotes: Within seconds, our system connects with local taxi operators in the area and gathers multiple quotes for your trip.

Select Best Option: You can compare the quotes provided by different taxi operators and select the option that best suits your needs, whether it's based on price, vehicle type, or other preferences.

Booking Completion: Once you've chosen your preferred option, you can proceed to complete the booking directly through our platform.

Confirmation: Receive instant confirmation of your booking, ensuring peace of mind that your taxi is reserved for your chosen date and time.

Our service goes beyond mere price comparison. We manage the entire journey from quote comparison to booking confirmation, ensuring a seamless experience for our customers.

Experience the convenience of hassle-free taxi booking with Tranzitt Taxi. Get started today and enjoy reliable transportation tailored to your needs.

Can I book a taxi on behalf of a corporate account? +

Yes, you can book a taxi on behalf of a corporate account with us. We offer the convenience of setting up corporate accounts for businesses looking to streamline their transportation needs. Whether you require regular corporate travel arrangements or bulk bookings for events, our team is here to assist you.

To get started with a corporate account or to inquire about bulk bookings, please contact us directly. Our dedicated team will ensure that your corporate transportation requirements are met efficiently and professionally. Enjoy the convenience and reliability of booking taxis through Tranzitt Taxi for your corporate needs.

Can I request an invoice for my trip? +

Certainly! After the completion of your trip with Tranzitt Taxi, you will receive an invoice automatically. This invoice will detail the fare, any additional charges, and payment information associated with your journey. We understand the importance of providing clear documentation for your records, and our automated system ensures that you receive your invoice promptly after each trip.

Can I book a taxi for immediate pickup or only in advance? +

"Currently, we only accept bookings made in advance. We do not offer immediate pickup services at this time.

Are there any restrictions on smoking or vaping in your vehicles? +

Smoking and vaping are strictly prohibited in all our vehicles.

Is Tranzitt Cheaper than Uber? +

Yes, Tranzitt is the most affordable minicab and private hire company in London. With guaranteed fixed fares, Tranzitt ensures no hidden charges, no fees for waiting in traffic, and no surcharges during peak demand times.

What is the Tranzitt Guarantee and how does it benefit me? +

The Tranzitt Guarantee: Your Worry-Free Travel Promise

Tranzitt understands travel can be stressful. That's why we offer the Tranzitt Guarantee, your assurance for a smooth and worry-free journey.

What it Means for You

  • No Surprise Fees: The price you see at booking is the price you pay. No hidden charges, ever. Traffic delays won't affect your final fare.
  • Seamless Communication: Everything you need is handled through our secure platform. Book, confirm, and get support - all in one place. You only need to talk to Tranzitt, from booking to the end of your ride.

Travel with confidence. The Tranzitt Guarantee gives you peace of mind knowing exactly what to expect.

What Should I Do if My Flight is Late Landing? +

When you provide us with your flight number at the time of booking, we will track your flight's landing time and adjust your pickup time accordingly. Additionally, you can inform our office via WhatsApp and contact your driver directly to update them on any delays.

Are there any restrictions on smoking or vaping in your vehicles? +

Smoking and vaping are strictly prohibited in all our vehicles.

UK's 1st taxi price comparison & booking platform.Affordable ac cab rides at your doorstep

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